The branch from Bulgaria of the Koelner Group – leading manufacturer and distributor of fastening systems for construction worldwide, has chosen the ERP solution offered by Senior Software. The decision to implement SeniorERP at Koelner Bulgaria was taken due to the benefits that Koelner Romania obtained during the collaboration with Senior Software.
Koelner Group operates on the Bulgarian market for over 12 years, offering to its clients about 30,000 products from famous brands in the industry, such as Koelner, RAWLPLUG, Modeco, Globus and others. The difficulties that Koelner Bulgaria met in the everyday activities, relating to the lack of connection between the local system and one in Romania, weak reporting capabilities and high degree of errors, convinced the company’s managers to implement in Bulgaria the same ERP system used in Romania.
“The decision to change our previous software solution was an easy one because it was a very dated software that required a lot of effort to work with, was not at all intuitive and was making our work harder rather than easier. We needed a system that is easy to use, up to date, easily adjustable to our needs, flexible and that facilitates the communication and transfer of data between Koelner BG and Koelner RO. SeniorERP provided all of those characteristics. We had already seen the benefits it brought to Koelner Romania so it was not a hard decision to implement the system in Bulgaria too.”, said Mrs Tsvetomira Petrova from Koelner Bulgaria.
Unlike the previous system, the ERP solution from Senior Software is “intuitive, easy to use and has all the information we need in one place“, as Mrs Tsvetomira Petrova says. More than that:
• The automation of workflows has led to more efficient daily activities
• Employees have become more productive, because the errors and misunderstandings caused by the previous system have been removed
• The communication between the two branches is accomplished much more easily, making it possible to transfer documents with just one click
• Advanced data searching and filtering methods from ERP allow finding the desired information in a much shorter time
• Reports are generated faster, and the form in which they are presented makes them easy to understand and interpret
Another positive aspect of working with Senior Software is the support service: “We are very happy with the quick and directly to the object responses of the support team that makes our ideas realizable and helps us solve any questions that may occur. They have a great problem-solving attitude and are always willing to give us solutions. That is so important when you need something to be fixed quickly. Before Senior, we were waiting literally for weeks to have simple things fixed and that was bringing a lot of frustration. Now everything gets resolved within a day.“, added Mrs Tsvetomira Petrova.
In terms of future plans, company managers want to increase the number of customers and strengthen the relationships with the existing ones: “The ERP system from Senior Software will help us reach our goals by facilitating our work as it has done so far. That is all the help we need, the rest is up to our sales network and the economy.“, said Mrs Tsvetomira Petrova.
Also read: the interview about the ERP implementation at Koelner Bulgaria.
More information about Koelner Romania you can find out from the interview with Mr. Bartosz Sieroslawski, Commercial Director at Koelner