The quality of the services offered to customers and aligning the company’s values with the expectations of consumers are critical in achieving your business goals. The SeniorCRM Enterprise component dedicated to service and support activities allows at one hand a better organization of the internal processes, and on the other hand helps to increase the profitability of the offered services. Be it a service activity or a recurrent visit to a customer, the CRM system provides powerful tools for the management of service activities and after sales interactions with customers, suppliers or business partners.
The variety of customers reported incidents and requests requires that the representatives have a big volume of information about them: is this customer likely to give up on the company’s services because of an incident, is it a good candidate for the sale of complementary products or of greater value? A higher visibility over the interactions with a particular client enables employees to deliver services of the highest quality and to strengthen the relationship with the customers.
Ask for a price quotation!
Aboneaza-te la newsletter-ul Senior Software si vei fi permanent informat despre cele mai bune solutii de management pentru tine si afacerea ta.
Bd. Tudor Vladimirescu nr. 45
Tati Center, Bucuresti, Romania
Phone: +40-21-310 74 81
Fax: +40-21-310 74 83
Termeni si conditii