The current economic situation has prompted companies to pay greater importance to understanding and meeting the customers’ needs at the highest standards. Among other things, this implies that the required products to be delivered on time and in best conditions.
Facilitate the capture of sales orders
When a customer places an order, it is very important to provide him with last-minute information about the availability of products in stock. This way, you will be able to correctly estimate the delivery date and time, which will considerably increase your customers’ satisfaction. Integrating the ERP systems with the WMS allows you:
- To have permanent access to real data about stocks, and when you enter the client order to be able to instantly find out if the product is in the warehouse
- To send customer orders automatically to the warehouse, so that employees could begin their preparation as soon as possible
Increase the productivity of the warehouse employees
Because most of the times the department that collects the orders and enters them in the ERP system is in another location from the one in charge of their preparation, they choose to submit them to the warehouse once or twice a day, depending on their volume. This procedure is not effective, because it will generate an alternation between inactivity periods and overcrowded ones. By implementing a WMS integrated with the ERP:
- Orders can be sent to the warehouse in real-time, as they are received, or at certain time intervals. This way, the employees from the warehouse will receive orders throughout the day, which means a constant and less effort on their part and a higher level of productivity
- By eliminating the overcrowded periods, there will not be a need for a large number of employees to process high volume of orders, which means that you’ll reduce costs with the staff from the warehouse.
Reduce the risk of human error
Besides the fact that it is not productive, manual processing of customer orders can generate errors. A misspelled code or different quantity from the ordered one can mean the loss of a client. That is why:
- Data is entered only once in the system, which significantly reduces the risk of errors, the staff’s involvement in this process being minimum
- If errors still occur, they can be corrected much faster, communication between employees and departments being facilitated by the online working mode of the systems
Streamline the procurement process
Goods supplying is an important activity within the warehouse. It involves checking the correspondence between the actual characteristics of the goods and the ones from the supplier orders in ERP. If that is not done in the right way, it will generate discrepancies between stock registered in the system and the real one, from the warehouse.
- When they arrive at the warehouse, the received goods are first compared with the delivery notices received from suppliers. In order to ensure the accuracy of the goods receiving process mobile barcode readers are used
- Afterwards, a reception note is created in WMS, that will feature the merchandise arrived in the warehouse, and then the result is sent to the ERP system, ensuring the correspondence between the registered stock and the actual one
- Inconsistencies shall be reported immediately in the WMS and submitted to the ERP, where the quantity from the purchase order is updated.
Optimize the storage space
A warehouse management system stands out through its optimal use of storage space. It allows you to store a greater quantity of goods in the same space or even to give up some of the occupied space, this way lowering the rent and maintenance costs.
- During the reception, the system can also realize the palletization of goods, followed by the appropriate labelling of each stock unit: piece, box, pallet etc.
- Storage can be made based on WMS suggestions – that can calculate according to certain input data what is the optimal method of settlement – or can be achieved depending on the choice of the person who receives the merchandise.
Increase the quality of the provided services
The warehouse management system allows you to offer your customers high quality services, assuring them this way that you are a trustworthy partner. By implementing a WMS:
- You manage effectively and quickly goods returns and you can mention the reasons for which they were returned
- You can perform detailed goods quality controls, and in case you track down irregularities you can block the respective lots from selling
Reduce picking time
Picking is the activity of selection and collection of goods from the warehouse. As it unfolds in a shorter time, the products will be delivered faster to clients. In case of a large warehouse with a large variety of products, of major importance is also the experience of employees in charge of picking. Without a WMS they need to know in detail the goods location in order to find them quickly.
- Having a system that offers accurate data about the goods they need to prepare, such as the status or their location, employees can prepare orders more quickly
- The warehouse management system offers the employees an outline of the products, thus facilitating access to them and providing the shortest route to the desired goods
- Executing picking with WMS mobile terminals is much more efficient, the risk of errors generated by the high personnel rotation being considerably lowered
Increase customer order accuracy
Besides the speed of preparing the orders, another important aspect is their accuracy. Employees that handle the picking must ensure that the products have the features requested by customers, such as quantity, color, validity etc.
- Goods labelling can be done by piece, box or pallet, with the help of the barcode printers connected to the WMS
- With the mobile barcodes readers, by simply scanning the labels, employees can find out the characteristics of goods, so that they are the same as those from the customer’s order
Manage the replenishment process correctly
Merchandise replenishment shall be made in the optimal way, so as to not appear over or under stock situations. In WMS:
- You can generate replenishment tasks for products that are identified as not having enough stock during the picking process
- The replenishment process can be done at certain time intervals, and further the replenishment documents will be generated based on this
Facilitate the loading process
Once they are ready, the customer orders must be delivered to the clients. Most of the times, the staff in charge of this activity is different from the one that has done the picking, therefore it is necessary to be able to quickly identify the packages that they need to deliver.
- When stocks are managed with a WMS, bar code labels can be applied on packages, so that they can be recognized by those who load the goods just by scanning
- Scanning via mobile devices connected to WMS enables employees to quickly obtain information about the goods characteristics
- The integration with the ERP system allows the identification of delivery areas since the moment of picking, which allows the optimization of transport space
Deliver products in best conditions
The WMS allows you to streamline the goods delivery process, ensuring that they arrive in a timely manner and in best conditions to the customers. Thus:
- Once the goods are packed, the system generates packing lists or shipping labels, and packaging can be made during or after the picking process
- Goods loading is done by using a scanning device. Drivers can then quickly identify merchandise that they have to deliver
- You can follow goods traceability to the customer